MADE IN MOUNTAIN

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Book with confidence

We have always had flexible booking conditions and, in these unprecedented times, we have gone a step further with our COVID-19 refund or rescheduling promise.

We never want to cancel a trip, but sometimes things happen.

As the Perú opens up, we’re excited for you to get out there and see it. But we also recognise the Coronavirus (COVID-19) is still a risk and some things are out of both our control and yours.

We want your future travels to always be safe and, in the unfortunate event that your trip needs to be cancelled, we are committed to supporting you the best we can.

Stress Free Booking Guarantee

For added peace of mind, payment of final balances for any confirmed tour will be due 30 days prior to the trip departure date (with some exceptions in case of promotions and very specific situations, this time may vary).
We want you to understand that there is a chain of services associated with your trip, which implies compromising and giving work options to many people, especially local people such as guides, porters, lodges, restaurants, etc. Many of the places and people committed to attend your vacation are in remote locations where telephone communication is very limited or non-existent, making it even more difficult to cancel or reschedule work commitments.
These 30 days will allow us to reorganize the chain of services in case your trip is cancelled due to force majeure.

We always have the best solution

In the event of a national or local blockade imposed by the Peruvian government, we will cancel the trip and you will be offered a full refund or transfer of the total value of the vacation to another trip or departure date.
Please note that reimbursement costs involving bank transfers (taxes) will have to be covered by you.

We are always here to listen.

We understand that each case is different, each country has policies and restrictions that will not necessarily be compatible with the Peruvian government regulations.
We are willing to listen to you and give you the best solution in case you cannot travel due to pandemics, natural disasters or political reasons that are out of our control.
We will exhaust all possible means and do our best to make you feel that you have made the best decision to spend your vacation with us. We fully understand that in these unprecedented times where the world is undergoing many changes, we do not know what may happen tomorrow.

Frequently asked questions about reservations

What happens if I can no longer travel?

We want to be as clear and as honest as possible about what happens if you decide to that you no longer wish to travel on your trip. Our booking conditions have details of the costs you’ll incur when you cancel – these charges depend on how long it is before your planned departure.

In the case of a Perú government-imposed national or local lockdown, we will cancel the trip and you will be offered a full refund or transfer of the full holiday value to another trip or departure date.

You need to confirm your eligibility to travel before paying your Final Balance. Cancellations after this point may incur cancellation fees unless we are unable to operate the trip.

I was travelling on a tour and it was cancelled mid-way through. What will I receive?

You will receive a pro-rata travel credit that you can use towards another Intrepid tour that departs. This travel credit will be applied for the total number of days you did not receive and will be calculated by dividing the total cost of your tour by the number of days you did travel on your tour. You will also receive a pro-rata travel credit for post-accommodation or/and transfers you paid for.

What happens if I booked my flights through Made In Mountain?

If you booked your flights through us, please contact us so we can investigate the best options available to you. The options we can provide you for your flights will depend on the airline rules relevant to your airfare/s. If you booked your flights directly through the airline or a travel agent, please contact them for your tailored options.

Travel with confidence

Find out what we are doing to ensure that our customers are safe and happy when they travel with us.

Learn more